Otai77 Privacy Policy – Member Personal Data Protection

1 Introduction

Otai77 is an online casino and betting platform committed to protecting the privacy of every member. We understand that your trust is our most valuable asset, and we take this responsibility very seriously.

This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. This document applies to all users of the otai77 platform, including website visitors, registered members, and any individual who interacts with our services.

We only collect data that is truly necessary to provide you with a safe, seamless, and enjoyable experience. We do not believe in excessive data collection, and every piece of information we obtain is used solely for the purposes clearly stated in this policy.

2 Data We Collect

Otai77 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

Data is collected through three main methods: information you provide directly during registration and use, data automatically generated through platform technology, and information obtained from trusted third-party sources such as identity verification service providers.

We do not collect sensitive data categories such as health information, religious beliefs, or political affiliations. Any supporting documents submitted for KYC purposes are stored in encrypted format with restricted access.

3 How We Use Your Data

Every piece of data we collect is used for clear and lawful purposes. The following are the primary purposes for which your data is used:

• Account management: Creating, managing, and maintaining your account securely.
• Transaction processing: Ensuring all deposits and withdrawals are processed accurately and efficiently.
• Identity verification (KYC): Complying with anti-money laundering legal requirements and ensuring platform security.
• Customer support: Helping resolve any issues or enquiries you raise with our team.
• Platform security: Detecting and preventing fraud, account abuse, and suspicious activity.
• Service improvement: Analysing usage patterns to improve your gaming experience.
• Marketing communications: Sending promotional information and exclusive offers — only if you have consented to receive such communications.
• Legal compliance: Fulfilling reporting and compliance obligations required by relevant authorities.

We do not use your data to make automated decisions that have a legal or significant impact on you without human intervention.

4 Disclosure to Third Parties

Otai77 may share your data under limited circumstances as outlined below. In all cases, we ensure that recipients adhere to data protection standards equivalent to our own:

• Payment service providers: To securely process your financial transactions through approved payment gateways.
• Game software providers: Minimum technical data required to run games from our partner providers.
• Identity verification service providers: Third parties that assist us in carrying out KYC processes in accordance with legal requirements.
• Regulatory authorities: When required by Malaysian law or a valid court order.
• Analytics providers: De-identified and aggregated data used for understanding platform usage patterns.

5 Cookies & Tracking Technologies

Otai77 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your personal settings such as preferred language and display preferences.
• Analytics Cookies: Collecting information on how you use the platform to help us make improvements.
• Performance Cookies: Helping us understand which pages are most popular and how users navigate within the platform.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect your ability to log in and use certain platform features.

6 Data Security

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• 256-bit SSL encryption for all data transmitted through the platform.
• At-rest data encryption for stored sensitive information.
• Role-based access control — only staff who need to may access the relevant data.
• Round-the-clock 24/7 security monitoring by our cybersecurity team.
• Regular penetration testing to identify and patch vulnerabilities.
• Two-factor authentication (2FA) for all internal admin access.

While we take all reasonable precautions, no system can guarantee 100% security. In the event of a data breach involving your information, we will notify you within the timeframe required by law and take immediate action to minimize the impact.

7 Data Storage & Deletion

Otai77 retains your personal data for as long as your account is active or as long as needed to provide services to you. Following account closure, we will retain certain records for the period required by law — typically five to seven years for financial records for anti-money laundering compliance purposes.

Once the mandatory retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

You may request deletion of your account and personal data by contacting our support team. Deletion requests will be processed within 30 days, subject to the mandatory retention requirements stated above.

8 Your Rights

As an otai77 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data: